✅ Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags and packaging must be intact.
- Returns must be initiated within 7 days from the date of delivery.
Please Note: Certain items are non-returnable, including:
- Sale or clearance items
- Swimwear
- Accessories
🔄 Return Process
To initiate a return:
- Contact our customer service team at info@auraluxebeauty.shop with your order number and reason for return.
- Await approval and instructions on how to return your item(s).
- Ship the item(s) back to us using a trackable shipping service.
Please Note: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.
💳 Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Shipping costs are non-refundable
⚠️ Incorrect or Defective Items
If you receive an incorrect or defective item:
- Contact us within 7 days of receiving your order.
- Provide evidence, such as photos or videos, of the issue.
- We will offer a replacement or store credit, depending on the situation.